Welcome to Made By Khadi. We strive to provide our customers with high-quality Khadi clothing, accessories, home furnishings, and personal care products. Please read our Cancellation and Refund Policy carefully before making a purchase.
Order Cancellation
- Orders can be cancelled only before they are processed and dispatched.
- Once an order has been shipped, it cannot be cancelled.
- To request an order cancellation, please contact our customer support team as soon as possible with your order details.
- Made By Khadi reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or any unforeseen circumstances. In such cases, a full refund will be processed.
Returns
- Customers may request a return if they receive a damaged, defective, incorrect, or incomplete product.
- A return request must be initiated within 7 days of receiving the product.
- Returned items must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact.
- Products that have been used, altered, or damaged due to improper handling may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including:
- Personal care and skincare products.
- Hair care products.
- Herbal products and soaps that have been opened or used.
- Customized or personalized items.
- Gift cards and promotional items.
Refund Policy
- Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method used during purchase.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
- Shipping charges and cash-on-delivery charges, if applicable, are generally non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Customers may be required to provide photographs of the product and packaging to facilitate the resolution process.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested replacement product is unavailable, a refund or alternative product may be offered.
Refusal of Delivery
If a customer refuses delivery without a valid reason, Made By Khadi reserves the right to deduct applicable shipping and handling charges from any eligible refund.
Contact Us
For any questions regarding cancellations, returns, or refunds, please contact us:
Made By Khadi
Website: https://madebykhadi.com